Snail Mail Club FAQ

How do I join the Snail Mail Club?

It’s easy! Simply head over to the Snail Mail page and fill out the form (with a parents help if you are under the age of 13.) Then, we take it from there and will match you with a Pen Pal based on your answers. Once matched, you will receive an email telling you that you have a new T1D Pen Pal, and that your starter kit is on the way!

What comes in the Starter Kit?

The starter kit comes with everything you need to send four letters (if you are in the U.S.) or postcards (if you are outside of the U.S.) to your new Pen Pal. You will receive an information sheet with your new pals details so you know a little about them. If you are in the United States you will receive four cards, four envelopes and four stamps as well as a notepad, and a sheet of fun stickers!

If you are outside of the United States, or have an international Pen Pal you will receive four postcards, a notepad, and a sheet of fun stickers!

I just got my Starter Kit, now what?

Woohoo! You are now ready to write your first letter to your new Pen Pal. Fill out the double sided card (or postcard) with your information on the front, and write a little note on the back! Then seal it inside one of the envelopes (unless you have a postcard), write the name and address of your Pen Pal as well as your return address on the blank space provided, pop it in the mail, and wait excitedly for your first letter!

How long does it take to get a letter?

It will probably take a few weeks, depending on if your Pen Pal is domestic or international. Keep checking the mailbox!

What do I do if I don’t hear from pen pal?

If you have waited more than three weeks for your first letter, send us an email at and we will check up on it for you!

Do I have to wait for a letter before I send another one?

Of course not! You can send your letters whenever you want.

What should I talk to my pen pal about?

You can of course talk about your life with Type 1- your diagnosis story, your frustrations or proud moments, tips on how you manage your T1D, what kind of devices you use, if you know other kids with Type 1 diabetes, or just about anything else!

We also encourage you to think beyond that! What do you like to do in your free time? What hobbies and interests do you have? Where are your favorite places to go to have fun? What makes you unique and special? Do you have any pets? Any brothers or sisters? Have you been on a cool vacation recently? These are all questions you can answer and ask each other, but feel free to talk to them about whatever you want!

What can I send my pen pal?

Good question! You can send just about anything you want, as long as its legal! If you two want to just send each other letters, great! If you want to send photos, awesome! If you want to exchange books or something else you two both like, please do so! You can even send your Pen Pal a birthday or diaversary gift if you want! The sky is the limit here, so don’t hold back on sharing your life with your new buddy!

Can I use my own stationary? 

Absolutely! Feel free to write and send whatever you would like — we encourage you to keep up the relationship even after the four starter cards have been used. We also have a special Stationary Kit with four new cards (that are different than the ones in the Starter Kit) that you can order!

What if I need to request a new Pen Pal?

If for any reason you need a new Pen Pal, please email us at

What if I need to contact you?

If you have any questions, comments or concerns don’t hesitate to shoot us an email at and we will get back to you!