Snail Mail Club FAQ


Editor’s Note: The Snail Mail Club is made possible by Abbott, makers of the FreeStyle Libre 3 System, an active partner of Beyond Type 1 at the time of publication.

How do I join the Snail Mail Club?

It’s easy! Simply head over to the Snail Mail page and fill out the form (with a parent’s help if you are under the age of 13.. We’ll take it from there and match you with a pen pal based on your answers. Once matched, you will receive an email telling you that you have a new pen pal with type 1 diabetes (T1D). This email will include your Snail Mail Toolkit with all of the information you will need to start writing to your pen pal!

I just got my Toolkit Kit, now what?

Woohoo! You are now ready to write your first letter to your new pen pal. Choose your stationery from the PDF downloads included in the Toolkit & write your pal a letter. Then seal it inside the envelope, write the name and address of your pen pal as well as your return address, pop it in the mail with the correct postage, and wait excitedly for your first letter.

How long does it take to get a letter?

It will probably take a few weeks, depending on if your pen pal is domestic or international. Keep checking the mailbox!

What do I do if I don’t hear from pen pal?

If you have waited more than three weeks for your first letter, send us an email at and we will check up on it for you! If your pen pal provided their email address or social profiles, feel free to contact them just to check if they received your letter or if they have had a chance to write back.

Do I have to wait for a letter before I send another one?

Of course not! You can send your letters whenever you want.

What should I talk to my pen pal about?

You can of course talk about your life with type 1—your diagnosis story, your frustrations or proud moments, tips on how you manage your T1D, what kind of devices you use, and if you know other people with type 1 diabetes.

We also encourage you to think beyond that! What do you like to do in your free time? What hobbies and interests do you have? Where are your favorite places to go to have fun? What makes you unique and special? Do you have any pets? Any brothers or sisters? Have you been on a cool vacation recently? These are all questions you can answer and ask each other, but feel free to talk to them about whatever you want!

What can I send my pen pal?

Good question! You can send just about anything you want, as long as its legal! If you two want to just send each other letters, great! If you want to send photos, awesome! If you want to exchange books or something else you two both like, please do so! You can even send your pen pal a birthday or diaversary gift if you want! The sky is the limit here, so don’t hold back on sharing your life with your new buddy!

Can I use my own stationery? 

Absolutely! Feel free to write and send whatever you would like—we encourage you to keep up the relationship.

What if I need to request a new pen pal?

If for any reason you need a new pen pal, please email us at

What if I need to contact you?

If you have any questions, comments or concerns don’t hesitate to shoot us an email at and we will get back to you!

WRITTEN BY BT1 Editorial Team, POSTED 03/30/16, UPDATED 07/27/23

This piece was authored collaboratively by the Beyond Type 1 Editorial Team.